How to Add a Debenhams Promo Code
To use Debenhams promotional codes online, choose some eligible items and add to your basket. On the basket page near the bottom you will see a box titled "Promotional code:". Add the code to this box and then click the "Apply" button. It takes the amount away from the overall order before making a credit card payment. See screen grab below for details.
Debenhams has a long history dating back to 1778, originally starting out as a drapers’ store. They went under the various names of the owners until 1905 when it officially became Debenhams. Ernest Debenham made it into the retail chain it is today by purchasing and acquiring stores around the UK in the early 1920s. Today, they sell a variety of products in their 154 stores in the UK. They also have stores in Ireland and Denmark.
Debenhams offers a ‘Try Something New’ guarantee. It applies mainly to cosmetics. Select a product with the guarantee and they will send a sample bottle free of charge. Customers are under no obligation to buy the full-sized bottle. For a full explanation of the guarantee, here is a link to the page: http://www.debenhams.com/beauty/try-me-guarantee
The store pledges to offer free delivery for all orders over the value of £30. Find out more about their free delivery guarantee here: http://www.debenhams.com/customer-service/terms-and-conditions#FreeDelivery
Delivery Costs and Policy
Delivery is usually charged at £3.99 for all orders in the UK. Delivery duties apply to orders made from abroad. It is free to collect an item in-store or to make a home delivery order from a store. As already mentioned, any orders over £30 are automatically entitled to free delivery. Read the full delivery section here
Debenhams accepts refunds on all items within 28 days of delivery. They reserve the right to refuse refunds for any reason they deem appropriate. All tags must be kept intact and there can be no visible scents or marks on the product. Any accepted refunds are credited back to the card used to make the original payment.
See the the full refund policy
Debenhams have won many awards across numerous sectors. At the 2013 ReThink Awards, they won the ReThink Retail Technology Initiative of the Year and the ReThink Growth Initiative of the Year awards. And they won at the Customer Satisfaction Awards where they beat their retail competitors in maintaining a high level of customer satisfaction.
Average Review Score
- Trustpilot = 2.5/10 out of 282 reviews.
- Reviewcentre = 1.5/5 out of 265 reviews.
- Ciao = 3/5 out of 33 reviews.
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0844 561 6161
Debenhams Customer Services,
4th Floor, 10 Brock St,
London NW1 3FG