How to Add an Ocado Voucher Code
These can be entered during step 4 of the checkout process. Make sure you enter the code with the exact capitalisation, as the system is case sensitive. Press the Add button when you are ready. You can also remove a code if you change your mind.
Ocado was started by three former Goldman Sachs bankers in April 2000. In October of the same year, it entered into an agreement to have the supermarket chain Waitrose become its supplier. Pilot deliveries commenced in October 2001, followed by commercial service in January 2002. Starting with coverage of a small region of Hertfordshire, Ocado expanded its delivery area to the point the company states that in 2011 it could serve over 70% of the households in the UK. By July 2013, Ocado had 360,000 customers.
If the same purchase at tesco.com would cost less, Ocado will provide a voucher for more than the difference, up to £10.
Delivery Costs and Policy
You can reserve a delivery time slot, but you must complete your order within 60 minutes, or the slot will expire. Once you have made your first purchase, you become eligible for “Ocado Reserved”, which allows you to automatically book the same delivery each week.
An order must total over £40 or you will not be able to check out your order. If you use a pre-pay “Smart Pass”, there is no delivery charge. Otherwise, the charge depends on several factors: your address, the value of your order and the time slot selected.
For perishable products, the driver will go over your purchases with you and take back anything you are dissatisfied with. If you change your mind afterward, you can call customer service to discuss the situation. For non-perishables, refunds are readily available, with a few restrictions. Any hygiene seal on toiletries, cosmetics and clothing should not be removed. DVDs, CDs and Blu-rays cannot be unsealed. You can request a refund for damaged or missing items within 24 hours of delivery.
The company has received numerous awards over the years. Among them are the Grocer Gold Award for Online Retailer of the Year for 2005, 2007, 2009 and 2010; best online grocery service for 2004 by Good Housekeeping Magazine; and the Oracle World Retail Award for World Etailer of the Year for 2010. A full listing can be viewed at http://www.ocado.com/theocadoway/award-winning%20service/our-awards.html.
Average Reviews Scores
- Trustpilot = 6.5/10 from 129 reviews
- Reviewcentre = 2.4/5 from 175 reviews